# Avatar Solutions

> Avatar Solutions was a healthcare survey, analytics and consulting business combining patient experience research with employee and physician engagement measurement. Its services included CAHPS surveys, customized patient questionnaires, benchmarking and the ImprovingCare reporting platform. Press Ganey acquired its holding company in May 2016 for approximately $17.1 million in cash.

- **Founded:** 1995
- **Headquarters:** Lake Mary, United States
- **Founders:** Michael Everett (Founder and former CEO of predecessor Avatar International, identified in 2007-2008 hospital publications)
- **Products:** Patient Experience and Satisfaction Surveys, CAHPS Surveys, Employee Engagement and Lifecycle Surveys, Physician Surveys, Culture of Safety Surveys
- **Notable:** Company announcement reported inclusion among Modern Healthcare’s 10 largest patient-satisfaction measurement firms in its October 28, 2013 rankings., AHA expanded its endorsement to the full healthcare survey suite in February 2014., An AHRQ research summary documented Avatar’s use of 2012-2013 clinician-and-group survey data to build comparative score distributions.

## Products & services

- **Patient Experience and Satisfaction Surveys** — Historically offered questionnaires tailored to the services each patient received, with survey design and administration consulting.
- **CAHPS Surveys** — Healthcare experience survey administration, including hospital and home health programs described in historical company and investor materials.
- **Employee Engagement and Lifecycle Surveys** — Employee engagement, new-hire/onboarding and exit surveys, with reporting and improvement support.
- **Physician Surveys** — Physician engagement and satisfaction measurement, included in the historically AHA-endorsed survey suite.
- **Culture of Safety Surveys** — Safety-culture measurement included in the expanded AHA endorsement announced in 2014.
- **ImprovingCare** — Online patient-survey reporting and action planning tool; 2014 features included push reporting, demographic filtering and detailed benchmarks. A trademark filing claimed first use in 2000.
- **Tiered Patient Survey Offerings** — A streamlined, automated value-priced option introduced alongside customized patient surveys in November 2014; no dollar price was stated in that announcement.
- **Benchmarking and Performance Improvement Consulting** — Comparative analysis, interpretation and guidance to turn survey findings into action plans.

## Achievements

- Company announcement reported inclusion among Modern Healthcare’s 10 largest patient-satisfaction measurement firms in its October 28, 2013 rankings.
- AHA expanded its endorsement to the full healthcare survey suite in February 2014.
- An AHRQ research summary documented Avatar’s use of 2012-2013 clinician-and-group survey data to build comparative score distributions.
- Press Ganey completed its acquisition on May 2, 2016, for approximately $17.1 million in cash, subject to adjustments.

## Latest updates

- **2016-05** — Press Ganey completed the acquisition on May 2 and announced it May 3. Avatar’s surviving corporate LinkedIn description identifies it as a Press Ganey company.
- **2015-09** — Navicent Health reported recognition for improved employee engagement and 80% participation in its 2015 survey.
- **2014-11** — Avatar announced tiered patient-survey pricing and enhancements to ImprovingCare.

## Links

- Website: https://www.pressganey.com/
- LinkedIn: https://www.linkedin.com/company/avatarsolutions
- Twitter/X: https://twitter.com/EngageEmployees
- Facebook: https://facebook.com/pages/Avatar-Solutions/489804271115754

---

Profile page: https://yespress.io/avatar-solutions
Published by YesPress — https://yespress.io
Last updated: 2026-10-23