# Avantive Solutions

> Avantive Solutions is a privately held, Tulsa-headquartered business process outsourcer that runs customer care, inbound and outbound sales, and omnichannel engagement programs for large brands. Its pitch goes beyond staffing: a global delivery network is paired with voice analytics, machine learning, branded calling and real-time performance data so clients can improve service, compliance and conversion while choosing a mix of onshore, nearshore, offshore and remote capacity.

- **Founded:** 1988
- **Headquarters:** Tulsa, United States
- **Team size:** More than 2,000 seats across campuses and secure remote operations; LinkedIn lists 1,001-5,000 employees.
- **Products:** Customer Experience, Customer Acquisition and Sales, Blendshoring, Voice Analytics, Branded Calling
- **Notable:** Silver Stevie Award for Customer Service Leader of the Year in 2025., Silver Stevie Award for Customer Service Leader of the Year and Bronze for Customer Service Training Professional of the Year in 2024., Silver Stevie Award for Marketing Team of the Year and Bronze for Call Center Leader of the Year in 2023.

## Products & services

- **Customer Experience** — Digitally led inbound care with omnichannel support, real-time NPS monitoring, quality management and agent coaching.
- **Customer Acquisition and Sales** — Inbound and outbound sales, lead conversion and customer-growth programs operated by trained agents.
- **Blendshoring** — Custom delivery programs that combine onshore, nearshore, offshore and secure work-at-home capacity.
- **Voice Analytics** — AI- and machine-learning-assisted analysis of customer conversations for trends, compliance, coaching and script optimization.
- **Branded Calling** — Rich call data and verified identity programs intended to make outbound calls recognizable and more trustworthy.
- **Healthcare and Life Sciences Support** — HIPAA-aware patient and provider support, medication adherence, scheduling, after-hours service and advanced IVR programs.
- **Business Intelligence and Data Visualization** — Dashboards and analytics that turn interaction data into operational and commercial decisions.

## Achievements

- Silver Stevie Award for Customer Service Leader of the Year in 2025.
- Silver Stevie Award for Customer Service Leader of the Year and Bronze for Customer Service Training Professional of the Year in 2024.
- Silver Stevie Award for Marketing Team of the Year and Bronze for Call Center Leader of the Year in 2023.
- Gold Stevie Award for Innovation in Customer Service - Telecommunications Industry in 2022.
- Completed a SOC 2 examination and lists SOC 2 Type II certification and PCI-DSS 3.2.1 compliance.
- A public voice-analytics case study reported 111% higher sales efficiency, 104% higher conversions and 62% higher net yield in the measured program.
- Opened a 200-seat Escandón contact center in Mexico City in July 2026, its fourth site in Mexico.

## Latest updates

- **2026-07** — Opened a 200-seat contact center in Colonia Escandón, Mexico City, creating its fourth operating location in Mexico.
- **2026-01** — Published a review of 2025 customer-experience trends, emphasizing agentic AI, branded calling and fairness in automated systems.
- **2025** — Received a Silver Stevie Award for Customer Service Leader of the Year.
- **2024** — Named Amy Brennan Chief AI Officer in addition to her operating role and highlighted AI-assisted training, chatbots and IVR work.

## Links

- Website: https://avantivesolutions.com/
- LinkedIn: https://www.linkedin.com/company/avantive-solutions/
- Twitter/X: https://twitter.com/avantivesol
- Instagram: https://www.instagram.com/avantivesolutions/
- Facebook: https://www.facebook.com/avantivesolutions

---

Profile page: https://yespress.io/avantive-solutions
Published by YesPress — https://yespress.io
Last updated: 2026-08-16