# Atlas

> Atlas is an AI-first customer support platform that pitches itself as a modern replacement for Intercom and Zendesk. It combines ticketing, an omnichannel inbox (chat, email, WhatsApp, SMS, Slack Connect, Discord), session recording, customer timelines, a help center and AI agents (Autopilot and Copilot) so support teams can resolve issues faster by understanding customers more completely. Founded in 2021 by Jon O'Bryan and Rahul Asati and backed by Y Combinator (W22), Atlas is built around the idea that great support drives growth rather than being a cost center.

- **Founded:** 2021
- **Headquarters:** Pleasanton, California, United States
- **Founders:** Jon O'Bryan (Co-founder & CEO), Rahul Asati (Co-founder & CTO)
- **Team size:** ~18-25 employees
- **Products:** Autopilot, Copilot, Ticketing & Unified Inbox, Session Recording, Knowledge Management
- **Notable:** Accepted into Y Combinator's Winter 2022 batch., Attracted angel investment from the CEOs of Rippling and Lattice and the CTO of Dropbox., Built an AI-first support suite (Autopilot + Copilot) unifying six-plus customer channels.

## Products & services

- **Autopilot** — An AI agent that resolves customer issues autonomously across channels, running multi-step actions with customizable tone, tools, and protocols.
- **Copilot** — An AI assistant for human agents that drafts on-brand replies with cited sources, auto-generates context briefs, and suggests next actions like refunds or scheduling.
- **Ticketing & Unified Inbox** — An omnichannel inbox that consolidates chat, email, WhatsApp, SMS, Slack Connect, and Discord into one place with customer journey timelines.
- **Session Recording** — Screen and session replays attached to tickets so agents can see exactly what a customer did before reaching out.
- **Knowledge Management** — A help center with articles auto-generated from resolved tickets, a knowledge graph, and automatic conflict detection to keep docs accurate.
- **Customer Timeline & Insights** — A unified view of each customer's events, history, and context to reduce agent tab-switching and speed up resolution.

## Achievements

- Accepted into Y Combinator's Winter 2022 batch.
- Attracted angel investment from the CEOs of Rippling and Lattice and the CTO of Dropbox.
- Built an AI-first support suite (Autopilot + Copilot) unifying six-plus customer channels.
- Positioned as a credible modern replacement for incumbents Intercom and Zendesk.

## Latest updates

- **2025-01** — Expanded AI capabilities with Autopilot (autonomous multi-step resolution) and Copilot (agent-assist drafting with cited sources).
- **2024-01** — Launched Discord integration that turns community threads into structured, trackable support tickets.

## Links

- Website: https://atlas.so
- LinkedIn: https://www.linkedin.com/company/atlas-support-inc

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Profile page: https://yespress.io/atlas
Published by YesPress — https://yespress.io
Last updated: 2026-07-07