# Assembled

> Assembled is a San Francisco-based software company building the workforce management and AI agent platform for modern customer support teams. Founded in 2018 by three Stripe veterans, it now helps companies like Stripe, Robinhood, GoFundMe, Etsy, and Intercom forecast demand, schedule agents, and resolve a growing share of tickets with AI across chat, voice, and email.

- **Founded:** 2018
- **Headquarters:** San Francisco, California, United States
- **Founders:** Ryan Wang (Co-founder & CEO), John Wang (Co-founder & CTO), Brian Sze (Co-founder & COO)
- **Team size:** ~150 employees
- **Products:** Workforce Management (WFM), Assembled AI / Assist, AI Schedule Generation, Vendor Management
- **Notable:** Raised $70.7M total across Seed, Series A, and Series B in under five years., Powers customer support at category leaders including Stripe, Robinhood, Etsy, Intercom, and GoFundMe., G2 High Performer in AI Chatbots and Workforce Management.

## Products & services

- **Workforce Management (WFM)** — Forecasting, scheduling, real-time monitoring, and reporting purpose-built for support teams across email, chat, and voice.
- **Assembled AI / Assist** — Omnichannel AI agent that resolves customer issues across chat, email, and voice using a company's help center and integrations like Notion, Shopify, and Zendesk.
- **AI Schedule Generation** — Agentic AI feature (GA Jan 2026) that automatically produces optimized agent schedules, replacing manual WFM work.
- **Vendor Management** — Tools to plan, measure, and optimize across BPO partners alongside in-house agents.

## Achievements

- Raised $70.7M total across Seed, Series A, and Series B in under five years.
- Powers customer support at category leaders including Stripe, Robinhood, Etsy, Intercom, and GoFundMe.
- G2 High Performer in AI Chatbots and Workforce Management.
- Launched omnichannel AI Agent (Assist) across chat, voice, and email in 2025.
- Released generally available agentic AI schedule generation in January 2026.

## Latest updates

- **2026-01** — General availability of agentic AI schedule generation - automated WFM scheduling.
- **2025-01** — Launched the omnichannel Assist AI agent for chat, email, and voice.
- **2022-05** — Raised $51M Series B led by NEA.

## Links

- Website: https://www.assembled.com
- LinkedIn: https://www.linkedin.com/company/assembledhq
- Twitter/X: https://twitter.com/getassembled
- YouTube: https://www.youtube.com/@assembledhq
- Facebook: https://www.facebook.com/assembledhq

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Profile page: https://yespress.io/assembled
Published by YesPress — https://yespress.io
Last updated: 2026-05-30