# Ashutosh Roy

> Ashutosh Roy, also known as Ashu Roy, is the co-founder, CEO and chairman of eGain, based in Sunnyvale, California. His career spans software engineering at Digital Equipment Corporation, co-founding Parsec Technologies and WhoWhere?, and leading eGain since 1997. His recent writing and product strategy focus on trusted enterprise knowledge as the foundation for AI customer service.

- **Role:** Co-founder, Chief Executive Officer and Chairman at eGain
- **Organizations:** eGain, WhoWhere?, Parsec Technologies, Digital Equipment Corporation
- **Education:** BS in Computer Science, Indian Institute of Technology Delhi, Master’s degree in Computer Science, Johns Hopkins University, MBA, Stanford University
- **Known for:** Co-founded eGain and has led the company as CEO since 1997., Co-founded WhoWhere?, acquired by Lycos in 1998 for $133 million in stock., Co-founded Parsec Technologies, a call center software company in India.

## Career timeline

- **1988-1992** — Worked as a software engineer at Digital Equipment Corporation.
- **1994-1995** — Worked at Parsec Technologies, a call center software company in New Delhi that he co-founded; these dates follow SEC filings.
- **1995-1997** — Served as chairman of WhoWhere?, which he co-founded.
- **1997** — Co-founded eGain with Gunjan Sinha; has served as CEO since September 1997.
- **1998** — WhoWhere? was acquired by Lycos for $133 million in stock; eGain introduced its email management system.
- **2003** — Added the title of president at eGain in October, according to SEC filings.
- **2026** — Published his knowledge-as-instruction thesis and led eGain as it introduced AI KnowledgeOps.

## Achievements

- Co-founded eGain and has led the company as CEO since 1997.
- Co-founded WhoWhere?, acquired by Lycos in 1998 for $133 million in stock.
- Co-founded Parsec Technologies, a call center software company in India.
- Led eGain as it reported $91.1 million in fiscal 2026 revenue and 20% year-over-year growth in AI customer revenue.

## Latest updates

- **2026-10** — On October 13, eGain introduced AI KnowledgeOps and four supporting capabilities; Roy emphasized keeping AI answers and actions correct as businesses change.
- **2026-09** — On September 3, eGain reported fiscal 2026 revenue of $91.1 million, up 3%, and AI customer revenue growth of 20%.
- **2026-06** — Published “Knowledge is Instruction for AI” on June 26.
- **2026-05** — Presented the opening keynote at Solve26 London, advancing his argument that enterprise knowledge requires the governance applied to code.

## Links

- Website: https://www.egain.com/
- LinkedIn: https://www.linkedin.com/in/ashu-roy-a4b987138

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Profile page: https://yespress.io/ashutosh-roy
Published by YesPress — https://yespress.io
Last updated: 2026-10-21