# Ashraf Karim

> Ashraf Karim is Senior Vice President of Connected Customer Experiences & Technology at ServiceNow, where he leads the charge on transforming how enterprises engage customers through AI-powered digital workflows. With over two decades spanning engineering, product management, and executive leadership at Google, PayPal, Affirm, and Cisco, Karim bridges the gap between deep technical fluency and strategic business thinking. He is known for championing simplicity-first design, advocating that reducing cognitive load at every customer touchpoint is the defining discipline of great product leadership.

- **Role:** Senior Vice President, Connected Customer Experiences & Technology at ServiceNow
- **Organizations:** ServiceNow, Cisco, Affirm, PayPal, Google, Verizon, Arcoscan, Forbes Technology Council
- **Nationality:** American
- **Education:** Bachelor's, Computer Science & Engineering, University of California, Davis, Advanced Degree, Data Science, Northwestern University, Advanced Degree, Electrical Engineering, San Jose State University
- **Known for:** Leads Connected Customer Experiences & Technology division at ServiceNow, a $13B+ revenue enterprise cloud company, Forbes Technology Council member, Advisory Board Member at Arcoscan

## Career timeline

- **2004** — Joined Verizon as Application Support Engineer; spent 8+ years rising through engineering and product management roles
- **2013** — Joined Google as Senior Technology Product Manager
- **2016** — Promoted to Global Head of Prototypes and Tools at Google
- **2019** — Joined PayPal as Vice President of Product Management, focused on commerce modernization and financial services
- **2022** — Joined Affirm as Senior Vice President of Product Management
- **2022** — Moved to Cisco as Vice President of Product Management
- **2023** — Joined ServiceNow as Senior Vice President, Connected Customer Experiences & Technology

## Achievements

- Leads Connected Customer Experiences & Technology division at ServiceNow, a $13B+ revenue enterprise cloud company
- Forbes Technology Council member
- Advisory Board Member at Arcoscan
- Featured in LogRocket's Leader Spotlight series for product leadership philosophy
- Panelist at TieCon 2023 on AI/ML in Customer Experience and Customer Success
- Organized PLGTM and MOPs Spring Fling Conference with 450+ attendees in San Francisco
- Over two decades of product and engineering leadership across Google, PayPal, Affirm, Cisco, and Verizon

## Latest updates

- **2025-10** — Involved with ServiceNow World Forum 2025 in London
- **2025-05** — Attended Microsoft Build 2025 featuring 300+ sessions and 60+ product announcements
- **2024-01** — Featured in LogRocket's Leader Spotlight series discussing product management as an art form
- **2023-05** — Panelist at TieCon 2023 on AI/ML in Customer Experience

## Links

- LinkedIn: https://www.linkedin.com/in/ashrafkarim/
- Twitter/X: https://x.com/ashrafkarim
- Facebook: https://www.facebook.com/servicenow

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Profile page: https://yespress.io/ashraf-karim
Published by YesPress — https://yespress.io
Last updated: 2026-06-01