# Ashish Nagar

> Ashish Nagar is the Founder and CEO of Level AI, a Mountain View-based enterprise AI company that has raised $73.1 million to transform how contact centers operate. Armed with a B.Tech in Applied Physics from IIT Delhi, a Stanford MS, and a Stanford GSB MBA, Nagar cut his AI teeth building the Alexa Prize at Amazon — a project to make Alexa hold a 20-minute conversation on any topic, collaborating with researchers from MIT, CMU, Stanford, and Oxford. He founded Level AI in 2019 after recognizing that the same ambient AI breakthroughs powering voice assistants could be turned toward the unglamorous but massive world of customer service. The company's vertically integrated, CX-native large language model now analyzes 100% of customer conversations for enterprises like Affirm, Penske, and Carta, detecting seven distinct emotions, cutting call handling time by 10-25%, and onboarding agents 30-50% faster.

- **Role:** Founder & CEO at Level AI
- **Organizations:** Level AI, Amazon, Relcy Inc., Kinestral Technologies, Boston Consulting Group
- **Nationality:** Indian-American
- **Education:** B.Tech in Applied Physics, IIT Delhi, MS, Stanford University, MBA, Stanford Graduate School of Business
- **Known for:** Raised $73.1 million in venture capital for Level AI across seed, Series A, B, and C rounds, Led the Alexa Prize project at Amazon, collaborating with 10 research universities including MIT, CMU, Stanford, and Oxford, Built Level AI's vertically integrated, CX-native LLM that analyzes 100% of customer conversations

## Career timeline

- **~2005-2009** — Management Consultant at Boston Consulting Group, advising Fortune 500 companies across Africa, USA, and India
- **2009-2011** — Pursued MS and MBA at Stanford University
- **2011-2013** — Joined Kinestral Technologies in a leadership role; helped grow company from 3 people/$250K to ~50 employees/$30M in funding
- **2014** — Co-founded Relcy Inc., a next-generation mobile search startup backed by Sequoia Capital and Khosla Ventures (later acquired by Amazon)
- **2014-2018** — Product Manager on Amazon's Alexa Conversational AI team; led the Alexa Prize project collaborating with MIT, CMU, Stanford, and Oxford researchers
- **2019** — Founded Level AI, initially as a voice assistant for frontline workers; raised $2M seed
- **2021** — Pivoted Level AI to contact center intelligence platform based on customer feedback
- **2022** — Raised Series A and Series B funding rounds, total reaching $33.7M
- **2024-07** — Closed $39.4M Series C led by Adams Street Partners, bringing total funding to $73.1M

## Achievements

- Raised $73.1 million in venture capital for Level AI across seed, Series A, B, and C rounds
- Led the Alexa Prize project at Amazon, collaborating with 10 research universities including MIT, CMU, Stanford, and Oxford
- Built Level AI's vertically integrated, CX-native LLM that analyzes 100% of customer conversations
- Co-founded Relcy Inc., a mobile search startup acquired by Amazon
- Grew Kinestral Technologies from 3 employees to ~50 and from $250K to ~$30M in funding
- Level AI platform serves 25+ million Americans and detects 7 distinct customer emotions in real-time
- Level AI reduces call handling time by 10-25% and accelerates agent onboarding by 30-50%
- Named member of Young Entrepreneur Council (YEC)

## Latest updates

- **2025-10** — Delivered keynote at Level AI Virtual Summit 2025, sharing roadmap for the future of customer experience
- **2025-01** — Featured on Frontlines.io podcast discussing Level AI's expansion and the future of contact center AI
- **2024-12** — Appeared on Coruzant Digital Executive Podcast discussing the Amazon Alexa origins of Level AI
- **2024-07** — Closed $39.4M Series C led by Adams Street Partners, with Battery Ventures and Eniac Ventures participating

## Links

- Website: https://thelevel.ai
- LinkedIn: http://www.linkedin.com/in/ashishnagar
- Twitter/X: https://twitter.com/TheLevelAI
- YouTube: https://www.youtube.com/watch?v=xBm6fydSWd8
- Facebook: https://www.facebook.com/thelevelai

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Profile page: https://yespress.io/ashish-nagar
Published by YesPress — https://yespress.io
Last updated: 2026-05-13