# ASAPP

> ASAPP is a New York-based enterprise AI company that builds an AI-native Customer Experience Platform for contact centers. Its flagship product, GenerativeAgent, autonomously resolves complex customer interactions across voice and chat, while agent-assist tools like Auto-Summary and real-time transcription boost the productivity of human agents. Founded in 2014 by Gustavo Sapoznik after a nearly three-hour call with his cable provider, ASAPP serves Fortune 500 enterprises in telecom, airlines, banking, insurance and retail - including JetBlue, American Airlines and Dish - and has raised roughly $380 million from investors such as Fidelity and Dragoneer.

- **Founded:** 2014
- **Headquarters:** New York, New York, United States
- **Founders:** Gustavo Sapoznik (Founder & CEO)
- **Team size:** ~400 employees
- **Products:** Customer Experience Platform (CXP), GenerativeAgent, Agent Assist / Auto-Summary, Human-in-the-Loop (HILA), Interaction Intelligence / Analytics
- **Notable:** Founder Gustavo Sapoznik named one of Goldman Sachs' Most Exceptional Entrepreneurs of 2022., Raised ~$380M and reached a ~$1.6B valuation., Helped JetBlue 5x its digital contact share and save an estimated 73,000 workforce hours in Q1 2023.

## Products & services

- **Customer Experience Platform (CXP)** — An AI-native platform that unifies automation, agent assistance, and interaction intelligence across voice and digital channels for enterprise contact centers.
- **GenerativeAgent** — A generative AI agent that autonomously listens, reasons, acts, and improves - capable of automating 90%+ of contact center interactions and handling complex, multi-turn requests across voice and chat.
- **Agent Assist / Auto-Summary** — Real-time tools that transcribe calls, suggest responses, surface relevant resources, and auto-generate call summaries so human agents spend less time on manual tasks.
- **Human-in-the-Loop (HILA)** — Supervision and escalation workflow that keeps human agents in control of high-stakes and regulated interactions while AI handles routine work.
- **Interaction Intelligence / Analytics** — Automated quality management, conversation monitoring, and insight extraction from every customer interaction to improve CX outcomes.

## Achievements

- Founder Gustavo Sapoznik named one of Goldman Sachs' Most Exceptional Entrepreneurs of 2022.
- Raised ~$380M and reached a ~$1.6B valuation.
- Helped JetBlue 5x its digital contact share and save an estimated 73,000 workforce hours in Q1 2023.
- Helped American Airlines improve customer satisfaction by 11%.
- Technology adopted by four of the top five US cable providers and two of the four largest US airlines.
- Operates a recognized AI research group publishing in NLP and speech.

## Latest updates

- **2026-01** — S&P Global 451 Research market insight report covers ASAPP unveiling its Customer Experience Platform.
- **2025** — ASAPP positions its AI-native Customer Experience Platform (CXP) unifying GenerativeAgent, agent assist and interaction intelligence.
- **2024** — GenerativeAgent expanded to handle complex multi-turn interactions across voice and chat, running on AWS for airline customers.
- **2022-10** — Founder recognized by Goldman Sachs at its Builders and Innovators Summit.
- **2021-05** — Closed $120M Series C at a ~$1.6B valuation led by Fidelity and Dragoneer.

## Links

- Website: https://asapp.com
- LinkedIn: https://www.linkedin.com/company/asappco
- Twitter/X: https://twitter.com/asapp
- GitHub: https://github.com/asappresearch
- YouTube: https://www.youtube.com/@asapp
- Facebook: https://facebook.com/ASAPPInc

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Profile page: https://yespress.io/asapp
Published by YesPress — https://yespress.io
Last updated: 2026-07-13