# ArenaCX

> ArenaCX is a Raleigh-based marketplace and software platform for buying, contracting, and managing customer-experience services. It matches companies with vetted BPO, technology, and transformation providers; shortens the RFP process; and gives buyers tools and concierge support for vendor selection, contracts, performance, and replacement. Its wager is that outsourcing works better as a managed ecosystem than as one long, rigid relationship.

- **Founded:** 2020
- **Headquarters:** Raleigh, United States
- **Founders:** Alan Pendleton (Founder and CEO), Doc Shufelt (Co-founder and former CEO)
- **Team size:** Approximately 14 employees in supplied company data; public profiles range from 2-10 to 15 depending on date and methodology.
- **Products:** Talent Marketplace, RFP and Sourcing Platform, Outsourcing Management Software, Get Labor for Zendesk, Technology Marketplace
- **Notable:** Built a marketplace that the company says includes about 180 talent and BPO partners with roughly 800,000 aggregate workers., Expanded coverage beyond labor into contact-center technology and transformation services., Launched Get Labor in the Zendesk Marketplace and co-curated outsourcing providers for Zendesk customers.

## Products & services

- **Talent Marketplace** — A vetted network of BPO and talent providers matched to buyers by geography, language, industry, function, scale, and other operating requirements.
- **RFP and Sourcing Platform** — Guided requirements, vendor discovery, shortlisting, response comparison, and workflow tools intended to compress contact-center sourcing from months to days.
- **Outsourcing Management Software** — Performance scorecards, dashboards, routing controls, and vendor-management functions for monitoring internal and outsourced teams and shifting work when conditions change.
- **Get Labor for Zendesk** — A Zendesk Marketplace offering that connects Zendesk customers with ArenaCX-certified and Zendesk-selected outsourcing providers.
- **Technology Marketplace** — Discovery and concierge support for contact-center hardware and software, including CCaaS, telephony, workforce management, quality assurance, analytics, and AI tools.
- **Transformation Marketplace** — Access to systems integrators, managed-service providers, consultants, trainers, recruiters, and other specialists who implement or improve CX operations.

## Achievements

- Built a marketplace that the company says includes about 180 talent and BPO partners with roughly 800,000 aggregate workers.
- Expanded coverage beyond labor into contact-center technology and transformation services.
- Launched Get Labor in the Zendesk Marketplace and co-curated outsourcing providers for Zendesk customers.
- Raised $6.2 million across publicly announced 2020 and 2022 seed financings, plus a reported $1.05 million financing in 2024.
- Connexa reported a 90% improvement in Slinger Bag customer response times during the first month of its ArenaCX engagement.
- Republic Wireless reported a greater than 30% reduction in total support costs while improving customer-service metrics.

## Latest updates

- **2024-06** — ArenaCX reportedly raised $1.05 million; supplied company data labels the transaction debt financing, while one secondary database labels it Series A.
- **2024-11** — The company published its expanded technology marketplace, covering contact-center hardware, software, and guided vendor matching.
- **2025-06** — ArenaCX announced platform enhancements for vendor management, marketplace filtering, telemetry, and RFP workflows.
- **2025-06** — Wimmer Solutions joined the marketplace as a talent provider.
- **2025-08** — DevRev joined the marketplace as a technology provider.
- **2026-08** — ArenaCX's recent public messaging emphasizes agentic service foundations, including connected knowledge, workflows, IT collaboration, and human escalation.

## Links

- Website: https://arenacx.com
- LinkedIn: https://www.linkedin.com/company/arenacx
- Twitter/X: https://twitter.com/arena_cx
- Facebook: https://www.facebook.com/arenacxofficial

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Profile page: https://yespress.io/arenacx
Published by YesPress — https://yespress.io
Last updated: 2026-08-21