# Arbella Insurance Group

> Arbella Insurance Group is a Quincy, Massachusetts-based mutual property and casualty insurer serving households and businesses across New England through more than 450 independent agents. Founded in 1988, it combines personal auto and property coverage in Massachusetts and Connecticut with commercial insurance in those states plus Rhode Island and New Hampshire, supported by digital policy tools, local claims operations, an A (Excellent) AM Best financial strength rating, and a foundation that has become a visible part of its regional identity.

- **Founded:** 1988
- **Headquarters:** Quincy, United States
- **Founders:** John Donohue (Co-founder and former CEO; chairman), Frank Bellotti (Co-founder), John J. Mooney (Co-founder; president and COO, 1988-1994)
- **Team size:** About 1,100 employees as reported in 2024; LinkedIn currently lists the 501-1,000 employee size band and roughly 1,000 employee profiles.
- **Products:** Personal auto insurance, Home and residential insurance, Personal umbrella and motorcycle insurance, Commercial insurance, CyberPro
- **Notable:** AM Best affirmed an A (Excellent) financial strength rating in January 2025 and revised the long-term issuer credit rating outlook to positive., Reported more than $1 billion in revenue and more than $2 billion in assets in a 2024 ICMI case study., Named a Boston Business Journal Best Place to Work every year since 2009, reaching an 18th consecutive recognition in 2026 according to the company's LinkedIn updates.

## Products & services

- **Personal auto insurance** — Private-passenger auto coverage, optional protections and discount programs, supported by 24/7 claim reporting and local appraisal services.
- **Home and residential insurance** — Homeowners, condominium, renters, dwelling fire and related personal-property and liability coverage in Massachusetts and Connecticut.
- **Personal umbrella and motorcycle insurance** — Additional personal liability protection and motorcycle coverage that complement core household policies.
- **Commercial insurance** — Property, general liability, commercial auto, workers' compensation and industry-specific packages for New England businesses and nonprofits.
- **CyberPro** — Data-breach and third-party cyber coverage designed for small and midsize businesses.
- **myArbella and Arbella Connect** — Digital tools for policyholders and agents covering account access, billing, payments, documents and service workflows.
- **Claims services** — 24/7 reporting, dedicated representatives, drive-in appraisal locations and emergency support for insured losses.

## Achievements

- AM Best affirmed an A (Excellent) financial strength rating in January 2025 and revised the long-term issuer credit rating outlook to positive.
- Reported more than $1 billion in revenue and more than $2 billion in assets in a 2024 ICMI case study.
- Named a Boston Business Journal Best Place to Work every year since 2009, reaching an 18th consecutive recognition in 2026 according to the company's LinkedIn updates.
- The Arbella Insurance Foundation has donated more than $43 million to local communities since 2005, as reported in 2024.
- Recognized as a Boston Business Journal Top Charitable Contributor for 17 consecutive years in 2025.
- Won ICMI's Best Customer Service Innovation award in the 2025 Global Contact Center Awards, announced in April 2026.
- Named the number-one large company in the Boston Business Journal's 2023 Best Places to Work ranking.
- Received the Boston Red Sox Jimmy Fund Award in 2019.

## Latest updates

- **2026-07** — Gayle O'Connell received the 2026 BostonCMO ORBIE Leadership Award.
- **2026-06** — Arbella announced its 18th consecutive Boston Business Journal Best Places to Work recognition.
- **2026-04** — The company announced an ICMI Best Customer Service Innovation award for contact-center technology, process and training improvements.
- **2025-09** — Arbella and Special Olympics Massachusetts received a Boston Business Journal Community Collaborators Award; the foundation was also named a Top Charitable Contributor for a 17th consecutive year.
- **2025-06** — Paul Brady became chief executive officer; co-founder John Donohue continued as board chairman and CEO of the Arbella Insurance Foundation.
- **2025-01** — AM Best affirmed the group's A financial strength rating and moved its long-term issuer credit rating outlook from stable to positive.
- **2024-02** — Arbella began an official 2024-2025 partnership with Major League Soccer's New England Revolution.

## Links

- Website: https://www.arbella.com
- LinkedIn: https://www.linkedin.com/company/arbella-insurance-group
- Twitter/X: https://twitter.com/arbellains
- YouTube: https://www.youtube.com/user/ArbellaInsurance
- Facebook: https://www.facebook.com/arbellainsurance

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Profile page: https://yespress.io/arbella-insurance-group
Published by YesPress — https://yespress.io
Last updated: 2026-08-13