# Aquant

> Aquant is a New York-based enterprise AI company that builds agentic AI purpose-built for servicing complex equipment. Its platform turns an organization's service data and expert knowledge into AI agents that guide field technicians, call-center agents, customers and service leaders in real time - improving first-time fix rates, cutting repeat visits and closing the service skills gap across industries like medical devices, industrial machinery and manufacturing.

- **Founded:** 2016
- **Headquarters:** New York, New York, United States
- **Founders:** Shahar Chen (CEO & Co-Founder), Assaf Melochna (President & Co-Founder)
- **Team size:** ~170 employees
- **Products:** Agentic AI Platform, Service Co-Pilot, Agent Studio & Agent Library, Roger (Voice AI), Vision AI
- **Notable:** Raised $112M+ across four rounds from Lightspeed, Insight Partners, Pitango and Qumra Capital, Adopted by global blue-chip OEMs including Siemens, Stryker, Hologic, Cytiva and John Deere, Reported customer outcomes including higher first-time fix rates and reduced repeat service visits (e.g., Powerscreen saving up to an hour per technician per day)

## Products & services

- **Agentic AI Platform** — The core platform that deploys AI agents across the service lifecycle - field service, call centers, customer self-service and service leadership - built specifically for complex equipment.
- **Service Co-Pilot** — Generative-AI assistant purpose-built for service that generates troubleshooting recommendations from historical service data and captured expert knowledge, available via desktop, mobile and chat.
- **Agent Studio & Agent Library** — Tooling that lets service organizations build, customize and deploy their own AI agents, plus a library of pre-built agents.
- **Roger (Voice AI)** — A voice AI that lets technicians ask questions and capture expert knowledge hands-free, including in low-connectivity field conditions.
- **Vision AI** — Camera-based visual problem-solving that helps diagnose equipment issues from images (early access).
- **Pre-built Agents** — Knowledge Agent, Parts Agent, Call Assist and Usage Monitor for common service tasks like knowledge search, parts recommendation, call handling and asset monitoring.

## Achievements

- Raised $112M+ across four rounds from Lightspeed, Insight Partners, Pitango and Qumra Capital
- Adopted by global blue-chip OEMs including Siemens, Stryker, Hologic, Cytiva and John Deere
- Reported customer outcomes including higher first-time fix rates and reduced repeat service visits (e.g., Powerscreen saving up to an hour per technician per day)
- Launched a generative-AI Service Co-Pilot purpose-built for service ahead of the broader enterprise GenAI wave
- Expanded from analytics into a full agentic AI platform with voice and vision capabilities

## Latest updates

- **2025** — Introduced Roger voice AI and Vision AI (early access), extending the platform to hands-free and camera-based service diagnostics.
- **2024** — Expanded into a full agentic AI platform with Agent Studio and Agent Library for building custom service agents.
- **2023** — Launched Service Co-Pilot, a generative-AI assistant purpose-built for service teams.
- **2021-10** — Closed $70M Series C led by Qumra Capital, Insight Partners and Pitango Growth.

## Links

- Website: https://www.aquant.ai
- LinkedIn: https://www.linkedin.com/company/aquant.io
- Twitter/X: https://twitter.com/Aquant_io
- YouTube: https://www.youtube.com/@aquant
- Facebook: https://facebook.com/aquant.io/

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Profile page: https://yespress.io/aquant
Published by YesPress — https://yespress.io
Last updated: 2026-07-22