# AptEdge

> AptEdge is a B2B SaaS company building an AI-native support platform for technical customer service teams. Its answer engine, AnswerGPT, connects to the tools where enterprise knowledge already lives - Salesforce, Zendesk, ServiceNow, Jira, Confluence, SharePoint, Slack and more - and uses retrieval-augmented generation to turn scattered documents and past tickets into concise, grounded answers for support agents and customers. Founded in 2020 by former AppDynamics leaders Aakrit Prasad and Anthony Kilman, the company says it cuts time-to-answer for agents and counts Cisco, Everbridge and Hexagon among its customers. It raised an $11M seed+ round in June 2023 led by Stage 2 Capital.

- **Founded:** 2020
- **Headquarters:** Redwood City, California, United States
- **Founders:** Aakrit Prasad (Co-Founder & CEO), Anthony Kilman (Co-Founder & CTO)
- **Team size:** Approximately 29 employees
- **Products:** AnswerGPT, Answer AI, Ticket Insights, Knowledge Creation, In-Product Self-Service
- **Notable:** Closed an oversubscribed $11M seed+ round in June 2023 led by Stage 2 Capital., Grew customer base more than 300% since 2022., Won enterprise customers including Cisco, Everbridge and Hexagon.

## Products & services

- **AnswerGPT** — A generative-AI answer engine that aggregates enterprise knowledge from tools like Salesforce, Zendesk, ServiceNow, Jira, Confluence, SharePoint and Slack, then produces concise, source-grounded answers for support agents.
- **Answer AI** — Real-time AI-generated responses that let agents resolve customer questions faster without leaving their support console.
- **Ticket Insights** — Clusters and analyzes support cases to surface recurring issues, trends and the resolutions that worked before.
- **Knowledge Creation** — Automatically drafts and updates knowledge-base articles from resolved tickets so documentation stays current with less manual effort.
- **In-Product Self-Service** — Connects in-product activity to support knowledge so customers can find answers themselves before opening a ticket.

## Achievements

- Closed an oversubscribed $11M seed+ round in June 2023 led by Stage 2 Capital.
- Grew customer base more than 300% since 2022.
- Won enterprise customers including Cisco, Everbridge and Hexagon.
- Founded by leaders behind AppDynamics, acquired by Cisco for ~$4B.

## Latest updates

- **2023-06** — Announced $11M seed+ funding round led by Stage 2 Capital, with Unusual Ventures, National Grid Partners, Carya Venture Partners and Counterpart Ventures participating.
- **2023-10** — Positioned AnswerGPT as one of the early generative-AI answer engines purpose-built for the technical support desk.
- **2024-01** — Expanded platform into modular capabilities - Ticket Insights, Answer AI, Knowledge Creation and In-Product Self-Service - emphasizing RAG to reduce LLM hallucinations.

## Links

- Website: https://aptedge.io
- LinkedIn: https://www.linkedin.com/company/aptedge
- Twitter/X: https://twitter.com/AptEdge

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Profile page: https://yespress.io/aptedge
Published by YesPress — https://yespress.io
Last updated: 2026-07-07