# Appriss Retail

> Appriss Retail is a retail-analytics software company that uses AI and two decades of transaction data to help stores tell the difference between an honest return and an abuse of the return counter. Its platform - Engage, Secure and Incident - runs behind the checkout of more than 60 of the top 100 U.S. retailers, scoring returns, claims and employee exceptions in real time to cut fraud and shrink without turning away good customers.

- **Founded:** 2023
- **Headquarters:** Irvine, California, United States
- **Founders:** Michael Osborne (Chief Executive Officer)
- **Team size:** ~160 employees
- **Products:** Appriss Intelligence, Appriss Engage, Appriss Secure, Appriss Incident, Sidekick
- **Notable:** Trusted by 60+ of the top 100 U.S. retailers, Processes and scores roughly 40% of all U.S. retail transactions, Surpassed $1 trillion in annual transactions protected

## Products & services

- **Appriss Intelligence** — The core AI platform combining 20+ years of retail transaction history, 250M+ customer identifiers and machine-learning models that power the company's real-time decisions across store and online channels.
- **Appriss Engage** — Real-time return, claim and appeasement authorization. Uses behavioral data to approve, warn or decline returns in-store and online, cutting fraud and abuse while preserving good customer relationships. Includes Order Protection for high-risk checkout transactions.
- **Appriss Secure** — Exception-based reporting and analytics that surface fraud, theft and process errors across transactions, inventory and employee activity - typically achieving 6x ROI for asset protection teams.
- **Appriss Incident** — Case and audit management for shoplifting, organized retail crime (ORC), audits and store safety.
- **Sidekick** — An AI collaborator that helps loss-prevention and asset-protection teams interrogate their data and act on recommendations faster.
- **Exception Analytics for Shopify** — An app extending Appriss Retail's fraud and theft exception analytics to Shopify merchants.

## Achievements

- Trusted by 60+ of the top 100 U.S. retailers
- Processes and scores roughly 40% of all U.S. retail transactions
- Surpassed $1 trillion in annual transactions protected
- Published the industry-first Total Retail Loss Benchmark Report quantifying $796B in total retail loss for 2025
- Cited 99.99% real-time decision accuracy across in-store and online returns
- Successfully spun out as an independent company in 2023 and acquired by Gemspring Capital in 2025

## Latest updates

- **2025-12** — Appriss Retail expanded its executive leadership and published its industry-first Total Retail Loss Benchmark Report; Sarah Cascone joined as Chief Marketing Officer.
- **2025-03** — Gemspring Capital acquired Appriss Retail from Clearlake Capital and Insight Partners; terms undisclosed.
- **2025** — Launched Sidekick, an AI collaborator for loss-prevention teams, and continued expansion of the Appriss Intelligence platform.
- **2024** — Released an Exception Analytics app for Shopify, extending fraud and theft coverage to Shopify merchants.

## Links

- Website: https://apprissretail.com
- LinkedIn: https://www.linkedin.com/company/appriss-retail
- Twitter/X: https://twitter.com/apprissretail
- YouTube: https://www.youtube.com/watch?v=Wk-Y0H5bf7Y

---

Profile page: https://yespress.io/appriss-retail
Published by YesPress — https://yespress.io
Last updated: 2026-08-16