# Applied Labs

> Applied Labs is a New York-based AI company building on-brand, omnichannel AI agents that handle customer support and operational workflows across chat, email, voice, SMS, Slack and social channels. Founded in 2024 by former Scale AI operators Michael Woo and Soham Waychal, the company pairs AI efficiency with human judgment and pitches honest, verifiable resolution metrics over the inflated claims common in the AI support market. Its platform spans AI agents, an AI-native help desk, CRM, voice and analytics, sold on outcome-based pricing rather than per-seat fees.

- **Founded:** 2024
- **Headquarters:** New York, United States
- **Founders:** Michael Woo (Co-Founder & CEO), Soham Waychal (Co-Founder & CTO)
- **Team size:** ~11 employees
- **Products:** AI Agents, Help Desk, CRM, Voice, Analytics
- **Notable:** Raised $4.2M seed in January 2025 (total funding $5.2M) led by Abstract with Point72 Ventures, Outlander and Tetra., Signed roughly a dozen customers within its first year with rapidly growing revenue., Reports 70%+ support ticket automation with 90%+ CSAT across deployments.

## Products & services

- **AI Agents** — On-brand omnichannel agents - Support, Save, Conversion, Proactive and Assistant - that resolve customer inquiries and run operational workflows across chat, email, voice, SMS, Slack and social channels.
- **Help Desk** — AI-native help desk with a unified inbox, intelligent routing and unlimited seats.
- **CRM** — AI-native customer relationship management built to work natively with the agents and help desk.
- **Voice** — Automated voice support that handles phone conversations end to end.
- **Analytics** — Insight and performance metrics designed for honesty and visibility into what AI is really resolving.
- **Orchestration & Evaluation** — Tools to set up, integrate, authorize, test and monitor agents in one unified platform.

## Achievements

- Raised $4.2M seed in January 2025 (total funding $5.2M) led by Abstract with Point72 Ventures, Outlander and Tetra.
- Signed roughly a dozen customers within its first year with rapidly growing revenue.
- Reports 70%+ support ticket automation with 90%+ CSAT across deployments.
- FabFitFun reported 95% AI-agent CSAT with automation nearly doubling.
- Founded by former Scale AI operators; co-founder Soham Waychal holds five AI patents.
- Enterprise-grade security posture: SOC 2 Type II, HIPAA and GDPR-aligned.

## Latest updates

- **2025-01** — Announced $4.2M seed round led by Abstract with Point72 Ventures, Outlander and Tetra; total raised reaches $5.2M.
- **2024-02** — Publicly launched its AI support and operations agent platform.
- **2024-01** — Founded in New York by Michael Woo and Soham Waychal.

## Links

- Website: https://appliedlabs.ai
- LinkedIn: https://www.linkedin.com/company/applied-labs-ai
- Twitter/X: https://x.com/_appliedlabs

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Profile page: https://yespress.io/applied-labs
Published by YesPress — https://yespress.io
Last updated: 2026-07-07