# AmplifAI

> AmplifAI is a business-to-business software company that connects contact-center data with quality evaluation, performance management and targeted coaching. Its platform helps supervisors identify agent behaviors to improve, organize follow-up and measure results, while also evaluating AI agents and customer interactions. The company reports use by more than 10,000 teams.

- **Headquarters:** Plano, United States
- **Founders:** Sean Minter (Founder and CEO)
- **Products:** Data Integration, Performance Management, AI-Enabled Coaching, Auto QA, Quality Management and Conversation Intelligence, Customer Analytics and Insights
- **Notable:** Named Automation Solution of the Year at the 2026 CCW Excellence Awards., Listed as a Leading automated QA/QM provider in the 2026 CMP Research Prism, according to the company., The company reports Gartner Cool Vendor recognition in 2024.

## Products & services

- **Data Integration** — Unifies structured and unstructured data from contact-center, CRM, quality, workforce and internal systems through APIs, SFTP and file imports.
- **Performance Management** — Role-specific dashboards and prioritized actions connect business metrics with individual and team performance.
- **AI-Enabled Coaching** — Recommends coaching priorities, prepares sessions, records commitments and links follow-up with performance movement through coaching-effectiveness scoring.
- **Auto QA, Quality Management and Conversation Intelligence** — Evaluates voice and digital interactions against configurable forms and routes findings into quality and coaching workflows.
- **Customer Analytics and Insights** — Examines interaction themes, intent and sentiment to identify customer friction and product or policy problems.
- **Gamification, Recognition and Incentives** — Connects competitions and recognition with tracked performance goals and employee development.
- **AI Agent Performance and Governance** — Evaluates AI-agent interactions, flags quality or compliance issues and supports shared governance of human and digital workforces.
- **Max AI Coach** — Practice sessions use an agent’s evaluated interactions, high-performer examples, live role-play and evidence-based debriefs between customer conversations.

## Achievements

- Named Automation Solution of the Year at the 2026 CCW Excellence Awards.
- Listed as a Leading automated QA/QM provider in the 2026 CMP Research Prism, according to the company.
- The company reports Gartner Cool Vendor recognition in 2024.
- A published Thrasio case study reports monthly coachings per agent increasing from 1.5 to 10.7; these are vendor-reported customer results, not a universal forecast.

## Latest updates

- **2026-06** — Announced its Automation Solution of the Year award at the CCW Excellence Awards.
- **2026-05** — Published a home-improvement retailer story describing expansion from an 80-agent pilot to more than 10,000 users.
- **2025-09** — Announced $33.7 million in Series B funding and a credit facility, led by CVS Health Ventures.

## Links

- Website: https://www.amplifai.com/
- LinkedIn: https://www.linkedin.com/company/amplifai
- Twitter/X: https://twitter.com/amplifai
- Instagram: https://www.instagram.com/amplifai
- Facebook: https://www.facebook.com/amplifai

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Profile page: https://yespress.io/amplifai
Published by YesPress — https://yespress.io
Last updated: 2026-10-04