# Amelia

> Amelia is an enterprise conversational AI platform born in 1998 as IPsoft, the New York automation firm founded by former NYU professor Chetan Dube. Its flagship digital agent - named after aviator Amelia Earhart - launched in 2014 and became one of the most widely deployed 'digital employees' in large enterprises, handling customer service, IT support, HR and banking conversations for Fortune 500 firms like BNP Paribas, Telefonica and BBVA. Recognized as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI, Amelia raised $175M from BuildGroup and Monroe Capital in 2023 before being acquired by SoundHound AI in August 2024 for roughly $80M. Today the Amelia Platform, now at version 7.0, powers voice-enabled agentic AI agents that reason and act autonomously across healthcare, financial services, insurance, hospitality and retail.

- **Founded:** 1998
- **Headquarters:** New York, USA
- **Founders:** Chetan Dube (Founder & CEO (1998-2023))
- **Products:** Amelia Conversational AI, Amelia AIOps (formerly 1Desk), Digital Employee Builder, Amelia 7.0
- **Notable:** Named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms two consecutive years (2022, 2023), Named a Leader in Everest Group's Conversational AI PEAK Matrix three years in a row (2021-2023), Grew from 1998 dot-com-era startup into what was described as the world's largest privately held AI software company

## Products & services

- **Amelia Conversational AI** — Flagship digital-employee platform launched in 2014: a cognitive agent that understands natural language, handles context switching and digressions, senses sentiment, and executes tasks in customer service, IT service desks, HR and banking.
- **Amelia AIOps (formerly 1Desk)** — Autonomic IT operations framework that pairs conversational interfaces with machine-learning-driven automation of enterprise IT workflows.
- **Digital Employee Builder** — Low-code tooling launched in 2020 to let enterprises design and deploy their own conversational AI 'digital employees' without deep engineering resources.
- **Amelia 7.0** — Agentic AI release under SoundHound (May 2025): voice-enabled autonomous agents built on the Agentic+ framework, combining deterministic flows with generative AI, Polaris speech recognition and enterprise guardrails.

## Achievements

- Named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms two consecutive years (2022, 2023)
- Named a Leader in Everest Group's Conversational AI PEAK Matrix three years in a row (2021-2023)
- Grew from 1998 dot-com-era startup into what was described as the world's largest privately held AI software company
- Flagship agent deployed by Fortune 500 leaders including BNP Paribas, Telefonica and BBVA
- Amelia 7.0 delivers 99% intent recognition accuracy with Polaris ASR (2025)

## Latest updates

- **2025-10** — French insurance broker Apivia Courtage brings agentic AI to its contact centers with the Amelia 7 platform.
- **2025-05** — SoundHound launches Amelia 7.0, adding voice-enabled agentic AI built on the Agentic+ framework.
- **2024-08** — SoundHound AI completes acquisition of Amelia Holdings for approximately $80M in cash and stock.
- **2024-06** — NTT DATA announces deployment of Amelia and Commure Engage platforms for AI-enabled healthcare outcomes.
- **2023-06** — BNP Paribas Securities Services launches NOA, a virtual assistant built on Amelia.
- **2023-03** — Amelia announces $175M strategic investment from BuildGroup and Monroe Capital.

## Links

- Website: https://amelia.ai
- LinkedIn: https://www.linkedin.com/company/ameliaai
- Twitter/X: https://twitter.com/TheAmeliaAI
- YouTube: https://www.youtube.com/c/AmeliaAi

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Profile page: https://yespress.io/amelia
Published by YesPress — https://yespress.io
Last updated: 2026-08-05