# Alyssa Bernstein

> Alyssa Bernstein is the co-founder, President, and CEO of wrrk, an Austin-based company that provides fully managed, fractional customer support solutions for fast-growing brands and startups. With a background in product management at RetailMeNot and Main Street Hub, she launched wrrk in 2016 to give entrepreneurs access to experienced, embedded support teams without the overhead of building in-house. Under her leadership, wrrk has grown to serve 125+ brands including Bombas, Taylor Stitch, and Supergoop, offering omnichannel support via US-based and offshore teams in the Philippines.

- **Role:** Co-Founder, President & CEO at wrrk
- **Organizations:** wrrk, RetailMeNot, Main Street Hub, McGarrah Jessee
- **Nationality:** American
- **Education:** Bachelor of Arts in Writing and Literature, Sarah Lawrence College
- **Known for:** Co-founded wrrk in 2016, growing it to serve 125+ brands in under a decade, Built wrrk to approximately $10.8 million in revenue without disclosed VC funding, Established wrrk as a Zendesk Business Service Provider

## Career timeline

- **2010** — Account Services Intern at McGarrah Jessee, Austin-based advertising agency
- **2011** — Joined RetailMeNot as Product Manager / Partner Manager Coordinator
- **2015** — Left RetailMeNot after ~4 years; joined Main Street Hub as Senior Product Manager
- **2016** — Co-founded wrrk to provide fractional, managed customer support for startups
- **2018** — Became President of wrrk, expanding the executive role
- **2024** — wrrk serving 125+ brands including Bombas, Taylor Stitch, and Supergoop with 65-84 employees

## Achievements

- Co-founded wrrk in 2016, growing it to serve 125+ brands in under a decade
- Built wrrk to approximately $10.8 million in revenue without disclosed VC funding
- Established wrrk as a Zendesk Business Service Provider
- Scaled company to 65-84 employees with US-based and offshore (Philippines) talent pools
- Built client roster including DTC leaders: Bombas, Taylor Stitch, Supergoop, Unbound Merino

## Latest updates

- **2026-04** — wrrk continues serving 125+ brands with omnichannel support including US-based and Philippines teams
- **2025-07** — Alyssa posted on LinkedIn reflecting on wrrk's 10-year journey since founding in 2016
- **2024-01** — wrrk recognized as a Zendesk Business Service Provider

## Links

- Website: https://wrrk.com
- LinkedIn: http://www.linkedin.com/in/alyssa-bernstein-69630226
- Twitter/X: https://twitter.com/wrrkhq
- Instagram: https://www.instagram.com/alyssa.bernstein/
- Facebook: https://facebook.com/wrrkhq

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Profile page: https://yespress.io/alyssa-bernstein
Published by YesPress — https://yespress.io
Last updated: 2026-05-18