# Alta Resources

> Alta Resources is a privately held, Wisconsin-based business process outsourcing company that runs customer care, sales, e-commerce, back-office and fulfillment programs for large brands. Founded in 1995, it operates across the United States, Latin America, Belize and the Philippines, pairing dedicated brand-trained teams with automation and analytics. Its stated customer base includes Fortune 100 companies in consumer packaged goods, health insurance, entertainment and automotive, while newer verticals include technology, retail and nonprofits.

- **Founded:** 1995
- **Headquarters:** Neenah, Wisconsin, United States
- **Founders:** James F. Beré Jr. (Co-founder, Chairman and CEO)
- **Team size:** About 8,000 employees, as reported by Alta in June 2025.
- **Products:** Customer Experience, Sales, E-commerce, Back-office services, Fulfillment
- **Notable:** Ranked No. 200 in the 2025 OA500 index of global outsourcing providers., Received an EcoVadis Bronze Medal in 2025 with a score of 62/100, placing it in the 71st percentile of its assessed industry., Named a 2026 Gallup Exceptional Workplace Award winner, with engagement results described as among the top 1% of Gallup clients worldwide.

## Products & services

- **Customer Experience** — Omnichannel care across voice, email, social, video, chat and text, including self-service, loyalty, technical support and crisis communications.
- **Sales** — B2B and B2C inside sales, licensed-agent programs, patient outreach, lead management, cross-sell and upsell support.
- **E-commerce** — Order-to-cash commerce operations, e-stores, customer acquisition, conversion, retention and multichannel order management.
- **Back-office services** — Document imaging, mail processing, data entry, payment processing, accounts receivable, refunds, chargebacks and reconciliation.
- **Fulfillment** — Pick-pack-ship, gifting, premiums, gift cards, coupons and rebates; Alta says it handles 11 million shipments annually.
- **AI-enabled customer experience** — Conversational AI and automation deployed with human escalation, analytics and consultative implementation, including technology from SoundHound AI's Interactions business.

## Achievements

- Ranked No. 200 in the 2025 OA500 index of global outsourcing providers.
- Received an EcoVadis Bronze Medal in 2025 with a score of 62/100, placing it in the 71st percentile of its assessed industry.
- Named a 2026 Gallup Exceptional Workplace Award winner, with engagement results described as among the top 1% of Gallup clients worldwide.
- Sales Program Director Krystin Retzlaff was named a finalist among Gallup's Top 10 Managers Worldwide in 2026.
- Founder Jim Beré received the 2004 Ernst & Young Entrepreneur of the Year Award for Business and Technology in Wisconsin.
- Alta and founder Jim Beré's earlier company Ameritel both received Inc. 500 recognition.
- Joined the United Nations Global Compact in 2024.

## Latest updates

- **2026-07** — Sales Program Director Krystin Retzlaff was named a finalist among Gallup's Top 10 Managers Worldwide for 2026.
- **2026-04** — Alta received a Gallup Exceptional Workplace Award and said its employee engagement ranked among the top 1% of Gallup clients worldwide.
- **2025-11** — Alta announced a strategic partnership with SoundHound AI to deploy conversational AI across voice and digital customer journeys.
- **2025-11** — The company released its 2025 ESG report, citing a 5.59% reduction in combined Scope 1 and 2 emissions and more than 22,000 pounds of U.S. electronic waste recycled.
- **2025-10** — EcoVadis awarded Alta a Bronze sustainability rating with an overall score of 62/100.
- **2025-06** — Alta placed No. 200 on the OA500 ranking of global outsourcing companies.
- **2024-09** — Alta joined the United Nations Global Compact.

## Links

- Website: https://www.altaresources.com
- LinkedIn: https://www.linkedin.com/company/alta-resources
- Twitter/X: https://twitter.com/AltaResources
- YouTube: https://www.youtube.com/AltaResources
- Facebook: https://www.facebook.com/AltaResources

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Profile page: https://yespress.io/alta-resources
Published by YesPress — https://yespress.io
Last updated: 2026-08-15