# Alphanumeric

> Alphanumeric Systems is a privately held technology and communications services company serving pharmaceutical, biotech and healthcare organizations. It combines contact-center operations, scientific content, regulatory and safety support, training and AI-enabled workflows to connect companies with patients, caregivers and healthcare professionals.

- **Founded:** 1979
- **Headquarters:** Raleigh, United States
- **Products:** Contact-center operations, Medical and scientific communications, Regulatory support, Pharmacovigilance, KOL and patient engagement
- **Notable:** Company-reported clinical-trial service-desk launch in under one month, with more than 60% first-call resolution and over 90% positive satisfaction among respondents., Company-reported patient-support modernization across five centers: 75% less downtime, 40% more volume and unchanged resourcing costs., Company-reported internal-support AI deployment: 31% handling-time improvement and confidence in finding accurate information rising from 71% to 92%.

## Products & services

- **Contact-center operations** — Global medical information, patient and healthcare-professional support, clinical application help desks and multichannel engagement.
- **Medical and scientific communications** — Publication planning, scientific content, slide decks, medical education, localization and medical/legal/regulatory review support.
- **Regulatory support** — Clinical and submission writing, including protocols, investigator brochures, clinical study reports, safety narratives and lifecycle documents.
- **Pharmacovigilance** — Safety case processing, surveillance, reporting, database configuration, audit readiness and clinical safety operations.
- **KOL and patient engagement** — Expert mapping, vetting, contracting, payments, event logistics and speaker training.
- **AI and digital transformation** — Conversational assistants, search and knowledge integration, workflow automation and contact-center modernization.
- **Learning and workforce services** — Custom e-learning, technical documentation, agent onboarding and staffing support.
- **Facilities management and space optimization** — Support for laboratory and office environments, functionality and compliance.

## Achievements

- Company-reported clinical-trial service-desk launch in under one month, with more than 60% first-call resolution and over 90% positive satisfaction among respondents.
- Company-reported patient-support modernization across five centers: 75% less downtime, 40% more volume and unchanged resourcing costs.
- Company-reported internal-support AI deployment: 31% handling-time improvement and confidence in finding accurate information rising from 71% to 92%.
- Company reports Gold Standard workplace wellness recognition from CEO Roundtable on Cancer.

## Latest updates

- **2026-08** — Published an interview with CEO Randy Trice about AI-enabled life sciences services, smart-shoring, commercialization support and human oversight.

## Links

- Website: https://www.alphanumeric.com/
- LinkedIn: https://www.linkedin.com/company/alphanumeric-systems
- Twitter/X: https://twitter.com/Alphanumeric
- Instagram: https://www.instagram.com/alphanumericsystems/
- Facebook: https://www.facebook.com/AlphanumericSystems/

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Profile page: https://yespress.io/alphanumeric
Published by YesPress — https://yespress.io
Last updated: 2026-10-01