# Alexander Yumashev

> Alexander (Alex) Yumashev is the founder, CEO and lead developer of Jitbit, a profitable, self-funded help desk software company founded in 2005. He combines software development with direct customer support, publishes writing on bootstrapping and engineering, and is the author of How to Build a Bootstrapped Software Startup. His recent essays examine the benefits and frustrations of using AI while maintaining an established software business.

- **Role:** Founder & CEO at Jitbit
- **Organizations:** Jitbit
- **Known for:** Built Jitbit into a profitable, customer-funded software business with no outside investors., Jitbit serves thousands of companies worldwide and offers hosted and self-hosted help desk software., Reported seven-figure recurring revenue in 2017.

## Career timeline

- **Before 2005** — Worked in software engineering and IT management, including at a bank; released Windows utilities and experimented with a music label and recording studio.
- **2005** — Founded Jitbit, according to the company’s official history.
- **Around 2010** — In his 2022 interview, described leaving his job to focus on the venture around this time.
- **2012** — Published his defense of entering established product categories for Business of Software.
- **2017** — Reported a seven-figure recurring-revenue business and four-person core team in an Indie Hackers interview titled Using Viral Tools to Attract Customers and Make $1.7M/year.
- **2018** — Published his account of answering support tickets and briefly removing CEO from his signature.
- **2020** — Discussed crowded markets on the Bootstrapped podcast and wrote about coding as procrastination for founders.
- **2021** — Returned to Bootstrapped to discuss removing Google Analytics and sustaining interest in a long-running business.
- **2026** — Published first-person accounts of AI coding experiments, a motorcycle-test practice app and the changing satisfaction of programming.

## Achievements

- Built Jitbit into a profitable, customer-funded software business with no outside investors.
- Jitbit serves thousands of companies worldwide and offers hosted and self-hosted help desk software.
- Reported seven-figure recurring revenue in 2017.
- Authored How to Build a Bootstrapped Software Startup.
- Created and highlights open-source engineering tools including AspNetSaml, HtmlSanitizer, FastCache, MapDataReader, TabUtils and CsvExport.

## Latest updates

- **2026-09** — Published Do people actually use AI support? on September 27, examining practical use cases and the importance of documentation.
- **2026-08** — Published Coding was never the bottleneck, updated August 24, on product judgment and missing the enjoyment of coding.
- **2026-08** — Published Explaining AI agents is like explaining 3D printers on August 17, including his motorcycle-test app anecdote.
- **2026-08** — Announced Jitbit’s two-way Microsoft Teams bot reaching the Teams Store on August 5.
- **2026-04** — Revised his position on AI and SaaS in AI is a feature, not a product, published April 11.
- **2026-03** — Described his jQuery-migration experiment in an essay updated March 26.

## Links

- Website: https://www.jitbit.com/alexblog/about/
- LinkedIn: https://www.linkedin.com/in/jitbit/
- Twitter/X: https://x.com/jitbit
- GitHub: https://github.com/alex-jitbit

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Profile page: https://yespress.io/alexander-yumashev
Published by YesPress — https://yespress.io
Last updated: 2026-10-12