# Akia

> Akia is a San Francisco hospitality software company that gives hotels and vacation-rental operators an AI agent for the guest lifecycle. Connected to a property's management system and operating knowledge, the platform answers messages and calls, handles digital check-in, creates staff tasks, presents no-download Mini Apps, sells upgrades, gathers reviews and helps market future stays - a subscription software model designed to reduce repetitive front-desk work without forcing guests into another app.

- **Founded:** 2018
- **Headquarters:** San Francisco, United States
- **Founders:** Evan Chen (Founder and CEO)
- **Team size:** Approximately 55 employees in supplied company data; LinkedIn lists 11-50 employees.
- **Products:** Guest Messaging, Mini Apps, Digital Check-in, Akia AI Agent, Marketing Suite
- **Notable:** Reached more than 1,000 properties worldwide according to Akia's company page., Earned a 4.8 rating from 121 reviews on Hotel Tech Report at the time of research., Reported threefold year-over-year growth from commercial launch through its 2023 Series A announcement.

## Products & services

- **Guest Messaging** — An AI-assisted unified inbox for SMS, WhatsApp, web chat and other guest channels, informed by reservation data.
- **Mini Apps** — No-download mobile experiences embedded in message links for digital check-in, registration, guidebooks, payments, upsells and other tasks.
- **Digital Check-in** — Pre-arrival registration, ID verification, card authorization and app-free arrival workflows tied to property data.
- **Akia AI Agent** — A property-trained hospitality agent that answers questions, follows defined Skills, escalates sensitive cases and can act across connected systems.
- **Marketing Suite** — Email and SMS marketing using live PMS data, audience segmentation and direct-booking attribution.
- **Ask Akia** — An internal interface through which hotel employees can retrieve property knowledge, send messages, create tasks and carry out connected actions.
- **AI Voice** — A voice agent for answering property calls, handling inquiries, making reservations, taking payments and updating the PMS.
- **Operations and Revenue Tools** — Tasks, team chat, smart-lock workflows, surveys, reputation management, cashless tipping and timed upsells.

## Achievements

- Reached more than 1,000 properties worldwide according to Akia's company page.
- Earned a 4.8 rating from 121 reviews on Hotel Tech Report at the time of research.
- Reported threefold year-over-year growth from commercial launch through its 2023 Series A announcement.
- Helped Revival Hotels automate 70% of guest communication, reduce variable operating costs by more than 50% and post guest satisfaction 24% above its comparison set, according to an Akia case study.
- Expanded from messaging into AI voice, staff knowledge, digital check-in, marketing, reputation, upsells and operational task execution.
- Built integrations with dozens of property management systems used by hotels and vacation rentals.

## Latest updates

- **2025-02** — Announced a Marketing Suite combining email and SMS campaigns with PMS data and booking attribution.
- **2025-07** — Published a direct integration with Cloudbeds for automatic guest and stay-data syncing.
- **2026-03** — Detailed a self-training hospitality agent that builds property-specific knowledge from staff material and corrections.
- **2026-06** — Introduced Ask Akia for internal staff questions and connected operational actions.
- **2026-07** — Promoted AI Voice for guest inquiries, reservations, upsells, payments and PMS updates during calls.

## Links

- Website: https://www.akia.com
- LinkedIn: https://www.linkedin.com/company/ahoyakia

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Profile page: https://yespress.io/akia
Published by YesPress — https://yespress.io
Last updated: 2026-08-10