# Aisera

> Aisera is an enterprise software company that puts conversational and agentic AI in front of service workflows across IT, HR, finance, procurement and customer support. Founded in 2017 by serial entrepreneur Muddu Sudhakar, it grew from an AI service-desk specialist into a broader platform for building, governing and orchestrating domain-specific agents that can answer questions and take action across systems such as ServiceNow, Salesforce and Workday. Aisera raised $150 million in disclosed Series B through Series D financing and was acquired by Automation Anywhere in November 2025, where its self-service agents now complement a wider process-automation stack.

- **Founded:** 2017
- **Headquarters:** Santa Clara, United States
- **Founders:** Muddu Sudhakar (Founder and former CEO)
- **Team size:** Approximately 300 employees in the supplied dataset; LinkedIn lists 201-500 employees, and the 2025 acquisition announcement said more than 100 AI engineers joined Automation Anywhere.
- **Products:** AI Agent Platform, Aisera Assistant, Agent Assist, AI Service Desk, AIOps
- **Notable:** Named to the 2020 Forbes AI 50 after emerging from stealth with $50 million in total funding., Recognized as a Gartner Cool Vendor in 2019., Ranked in the top 20 in Silicon Valley and top 100 in North America on the 2023 Deloitte Technology Fast 500, according to Aisera.

## Products & services

- **AI Agent Platform** — A platform for creating, deploying, governing and observing domain-specific agents using no-code, low-code and pro-code tools, with support for enterprise knowledge, workflows and multiple LLMs.
- **Aisera Assistant** — An omnichannel conversational assistant for employee and customer self-service that can answer questions, retrieve permission-aware knowledge and execute workflows across IT, HR, finance and other functions.
- **Agent Assist** — Real-time recommendations, similar-ticket context, summaries and next-best actions for human support agents.
- **AI Service Desk** — Automated IT and employee support for common requests such as access, provisioning, troubleshooting and ticket handling, integrated with existing ITSM and identity systems.
- **AIOps** — Proactive incident detection, clustering, prediction, root-cause analysis and remediation for IT operations.
- **Agent Composer and Hyperflows** — Tools and studios for assembling agents, prompts, events and multi-step workflows, including reusable templates and natural-language building experiences.
- **Aisera Unify** — An open, model-agnostic orchestration layer for coordinating Aisera and third-party agents across systems, with native support for A2A, MCP and AGNTCY protocols.
- **TRAPS** — A governance framework whose name stands for Trusted, Responsible, Auditable, Private and Secure, providing policy controls and auditability for enterprise agents.
- **GenIQ and Autobrief** — Enterprise knowledge-querying, content generation, document analysis and summarization capabilities that can use selected foundation models while keeping business context inside governed workflows.

## Achievements

- Named to the 2020 Forbes AI 50 after emerging from stealth with $50 million in total funding.
- Recognized as a Gartner Cool Vendor in 2019.
- Ranked in the top 20 in Silicon Valley and top 100 in North America on the 2023 Deloitte Technology Fast 500, according to Aisera.
- Included in the 2024 Inc. 5000 list of fast-growing private U.S. companies.
- Named a Visionary in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management.
- Named a Leader in the 2025 IDC MarketScape for worldwide general-purpose conversational AI platforms.
- Named a Leader in the 2026 IDC MarketScape for conversational AI platforms for back-office use cases.
- Acquired by Automation Anywhere in November 2025, adding more than 100 Aisera AI engineers to the combined organization.

## Latest updates

- **2026-05** — Aisera, now described as an Automation Anywhere company, was named a Leader in IDC's inaugural MarketScape for conversational AI platforms focused on back-office use cases.
- **2025-11** — Automation Anywhere acquired Aisera for an undisclosed amount, combining Aisera's conversational self-service agents with Automation Anywhere's process-automation platform.
- **2025-08** — Aisera launched Unify, an open standards-based architecture for orchestrating native and third-party agents through A2A, MCP and AGNTCY protocols.
- **2025-07** — Aisera signed a strategic collaboration agreement with AWS to accelerate enterprise adoption of autonomous agents.
- **2025-06** — Aisera introduced a System of AI Agents with specialized agents for IT, HR, finance, facilities, customer service and other functions.
- **2025-05** — Aisera partnered with Carahsoft to make its agent platform available to U.S. public-sector buyers through reseller and procurement channels.

## Links

- Website: https://aisera.com
- LinkedIn: https://www.linkedin.com/company/aisera
- Twitter/X: https://twitter.com/aisera_ai
- YouTube: https://www.youtube.com/@aisera
- Facebook: https://www.facebook.com/aisera/

---

Profile page: https://yespress.io/aisera
Published by YesPress — https://yespress.io
Last updated: 2026-08-10