# AirHelp

> AirHelp combines flight data, automation and legal specialists to pursue airline compensation for disrupted passengers. It earns success fees on recovered claims, sells AirHelp+ travel-protection memberships, offers a free flight-tracking app and distributes services through travel partners. It reports more than 3.3 million passengers paid.

- **Founded:** 2013
- **Headquarters:** Berlin, Germany
- **Founders:** Henrik Zillmer (Co-founder; former CEO; chairman), Nicolas Michaelsen (Co-founder; founding CMO), Greg Roodt (Co-founder; founding CTO)
- **Products:** Flight compensation service, AirHelp+, AirHelp Flight and Claim Tracker, AirHelp Score, Travel-partner integrations
- **Notable:** Y Combinator Winter 2014 graduate., Reports 3.3M+ passengers paid compensation on its current About page., Reports 1M+ app downloads and 140+ travel-brand partnerships.

## Products & services

- **Flight compensation service** — Free eligibility checks followed by document handling, airline negotiation and legal escalation where appropriate; successful standard claims incur a 35% fee including VAT, with an additional 15% for legal action. Brazilian claims have separate pricing.
- **AirHelp+** — Paid pre-flight membership combining covered claims without success-fee deductions, disruption insurance and lounge benefits according to plan; the US-facing site displayed annual plans from $179.99 at research time.
- **AirHelp Flight and Claim Tracker** — Free mobile app for flight status, disruption alerts, itineraries and claim submission; renewed app announced in 2025.
- **AirHelp Score** — Public airline and airport rankings combining operational performance with passenger feedback; airline scores also consider claim processing.
- **Travel-partner integrations** — API and modular compensation and flight-protection offers for travel sellers, insurers and platforms, including partner revenue sharing.
- **Rail compensation via Trein Vertraging** — Dutch automated rail compensation technology acquired in December 2025 for expansion beyond aviation.

## Achievements

- Y Combinator Winter 2014 graduate.
- Reports 3.3M+ passengers paid compensation on its current About page.
- Reports 1M+ app downloads and 140+ travel-brand partnerships.
- In March 2025 its CEO said the business had been profitable for several years.
- Acquired Dutch rail-compensation technology company Trein Vertraging in December 2025.

## Latest updates

- **2026-08** — Announced a compensation checker inside ChatGPT and Claude using AirHelp flight and regulatory data, with Alpic named as technology partner.
- **2026-06** — Published the 2026 airport edition of AirHelp Score; Panama City Tocumen ranked first on its current ranking page.
- **2025-12** — Announced acquisition of Trein Vertraging, extending automated compensation into rail.
- **2025-06** — Announced the renewed free Flight and Claim Tracker app in its German press release.
- **2025-03** — Abry Partners acquired a significant minority stake through a secondary investment; terms undisclosed.

## Links

- Website: https://www.airhelp.com/
- LinkedIn: https://www.linkedin.com/company/airhelp
- Twitter/X: https://twitter.com/theairhelper
- GitHub: https://github.com/AirHelp
- YouTube: https://www.youtube.com/@Getairhelp
- Instagram: https://www.instagram.com/airhelp/
- Facebook: https://www.facebook.com/AirHelp

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Profile page: https://yespress.io/airhelp
Published by YesPress — https://yespress.io
Last updated: 2026-10-11