# Zeda.io and Unwrap

> Zeda.io and Unwrap both apply AI to the unruly mass of support tickets, interviews, reviews and sales calls that modern companies call customer feedback. Zeda.io frames the job as product discovery connected to planning and roadmaps, while Unwrap emphasizes proactive customer intelligence, automatic trend detection and enterprise-wide access. This feature compares the two approaches, explains the practical workflows they enable, and argues that provenance, context and closed-loop action matter more than a polished summary.

## Achievements

- Zeda.io built a product-discovery platform that combines feedback analysis with opportunities, roadmaps and product planning workflows.
- Zeda.io says its platform can connect thousands of voice-of-customer sources and integrations.
- Unwrap raised a $12 million Series A led by Scale Venture Partners.
- Unwrap publicly names customers and early adopters including Microsoft, Lyft, JetBlue, Oura, Perplexity and GitHub.
- Unwrap offers automatic categorization, dashboards, natural-language querying, alerts, digests and customer-response workflows.

## Latest updates

- **2025-01** — Unwrap announced a $12 million Series A led by Scale Venture Partners.
- **2026-02** — Unwrap documentation described automated integrations, recurring digests and proactive monitoring of changing feedback patterns.
- **2026-03** — Unwrap presented a refreshed brand and reiterated its position around proactive customer intelligence.

## Links

- Website: https://zeda.io/
- LinkedIn: https://www.linkedin.com/company/zedaio/
- Twitter/X: https://twitter.com/zedaio
- YouTube: https://www.youtube.com/c/Zedaio
- Instagram: https://www.instagram.com/zeda.io/

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Profile page: https://yespress.io/ai-fight-hear-what-customers-actually-mean
Published by YesPress — https://yespress.io
Last updated: 2026-08-09