# AfterShip

> AfterShip is a post-purchase software company that helps online retailers manage everything that happens after the buy button. Its platform tracks shipments across more than 1,100 carriers, powers branded tracking pages and delivery notifications, automates returns and exchanges, predicts estimated delivery dates, and syncs catalogs to marketplaces like TikTok Shop. Founded in Hong Kong in 2011 and now headquartered in Singapore, AfterShip serves tens of thousands of merchants, including brands such as Microsoft, Dell, HP, and marketplaces like eBay and Etsy, and has processed billions of tracked shipments.

- **Founded:** 2011
- **Headquarters:** Singapore
- **Founders:** Teddy Chan (CEO & Co-Founder), Andrew Chan (Co-Founder), Dante Tsang (Co-Founder)
- **Team size:** ~340 employees (approximate)
- **Products:** AfterShip Tracking, AfterShip Returns & Exchanges, AfterShip Estimated Delivery Date (EDD), AfterShip Feed for TikTok Shop, AfterShip Protection
- **Notable:** Won Startup Weekend Hong Kong 2011 and Global Startup Battle 2011, Grew to process billions of tracked shipments across 1,100+ carriers, Raised $66M Series B led by Tiger Global in 2021

## Products & services

- **AfterShip Tracking** — Branded order tracking pages and automated shipment notifications across 1,100+ carriers, plus a shipping analytics dashboard to monitor on-time performance and reduce WISMO ('where is my order') support volume.
- **AfterShip Returns & Exchanges** — Automates the entire returns process, converting refunds into exchanges or store credit with rules-based approvals and AI product suggestions to retain revenue.
- **AfterShip Estimated Delivery Date (EDD)** — AI-predicted delivery dates shown pre-purchase on product and checkout pages to reduce hesitation and cart abandonment.
- **AfterShip Feed for TikTok Shop** — Automatically syncs and optimizes a merchant's catalog, inventory, orders, fulfillment and returns to marketplaces like TikTok Shop.
- **AfterShip Protection** — Shipping protection and package insurance that lets shoppers cover orders against loss, theft or damage at checkout.
- **AfterShip Tracking API / Webhooks** — Developer APIs and webhooks that let platforms and brands embed multi-carrier tracking, auto-detect carriers, and receive real-time shipment updates.

## Achievements

- Won Startup Weekend Hong Kong 2011 and Global Startup Battle 2011
- Grew to process billions of tracked shipments across 1,100+ carriers
- Raised $66M Series B led by Tiger Global in 2021
- Reported profitability since near its founding, unusual for venture-backed SaaS
- Earned Great Place to Work Certification in Canada (2024)
- Became one of the most-installed post-purchase app suites on the Shopify App Store

## Latest updates

- **2024-07** — AfterShip earned Great Place to Work Certification in Canada.
- **2023** — Launched AfterShip Feed to sync merchant catalogs and fulfillment to TikTok Shop and social commerce channels.
- **2022** — Rolled out AI-predicted pre-purchase Estimated Delivery Dates on product and checkout pages.

## Links

- Website: https://www.aftership.com
- LinkedIn: https://www.linkedin.com/company/aftership
- Twitter/X: https://twitter.com/aftership
- GitHub: https://github.com/AfterShip
- YouTube: https://www.youtube.com/c/AfterShip
- Facebook: https://www.facebook.com/aftership

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Profile page: https://yespress.io/aftership
Published by YesPress — https://yespress.io
Last updated: 2026-07-22