# Abinash Tripathy

> Abinash Tripathy is the co-founder and former CEO of Helpshift, the in-app customer-support company acquired by Keywords Studios in 2022. His career includes Oracle, Openwave and building Zimbra’s India operation. His public work spans startup advising, investment and writing about practical AI.

- **Role:** Technology entrepreneur, engineer, startup advisor and investor
- **Organizations:** Helpshift, Infinitely Beta, Oracle, Openwave Systems, Zimbra, Yahoo, Postman
- **Known for:** Co-founded Helpshift and led its move toward in-app mobile customer support., Built Zimbra’s Indian division to 40 employees before its acquisition by Yahoo., Helped establish customer relationships including Supercell and Microsoft.

## Career timeline

- **1995** — Worked at Oracle during the early web era; his work included CRM and web-development technology.
- **1999** — Worked at Openwave during the early mobile-internet era.
- **Before 2009** — Established Zimbra’s India division and grew it to 40 employees before Yahoo acquired Zimbra.
- **2009** — Left Yahoo in February; started the Infinitely Beta lab in Pune later that year.
- **2012-2013** — Helpshift developed its mobile-focused support product; Tripathy dates the market launch to mid-2013 in his CXOTalk interview.
- **2014** — Helpshift raised a $10 million Series A.
- **2015** — Crunchbase dates his Postman advisory role to March 2015.
- **2020** — Returned from chief strategy officer to CEO at Helpshift in February.
- **2022** — Keywords Studios announced the acquisition of Helpshift for up to $75 million in December.

## Achievements

- Co-founded Helpshift and led its move toward in-app mobile customer support.
- Built Zimbra’s Indian division to 40 employees before its acquisition by Yahoo.
- Helped establish customer relationships including Supercell and Microsoft.
- Helpshift was described as installed on more than two billion devices in January 2021.

## Latest updates

- **2026-01** — Published the LinkedIn article “Bol Bachan AI vs Real AI” on January 15, 2026.

## Links

- Website: https://indianstartupgyaan.wordpress.com/
- LinkedIn: https://www.linkedin.com/in/abinashtripathy
- Twitter/X: https://x.com/abinashtripathy

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Profile page: https://yespress.io/abinash-tripathy
Published by YesPress — https://yespress.io
Last updated: 2026-10-26