# Abhijit Mitra

> Abhijit Mitra is the chief executive of Outreach, the Seattle-based sales execution platform used by Cisco, McKesson, Okta, SAP, Siemens and Verizon. A self-described technologist with more than two decades of product leadership at Oracle, SAP, ServiceNow and Commure, he was elevated from President of Product & Technology to CEO in September 2024, succeeding co-founder Manny Medina. He is reorienting the company around agentic AI for revenue teams.

- **Role:** Chief Executive Officer at Outreach
- **Organizations:** Outreach, Commure, ServiceNow, SAP, Oracle
- **Education:** MBA, Marketing and Strategy, University of California, Berkeley - Haas School of Business, MS, Computer Sciences, Southern Illinois University, Carbondale
- **Known for:** Elevated to CEO of Outreach in September 2024 after roughly one year as President of Product & Technology, Created and led ServiceNow's Customer Service Management business unit to become a Gartner Magic Quadrant leader and the company's fastest growing business, Led ServiceNow Industry Solutions, helping expedite growth from $4B to $10B in revenues

## Career timeline

- **1997-2006** — Director of Development, Oracle eBusiness Suite
- **2006-2010s** — Product leadership roles at SAP, building B2B enterprise applications
- **2010s-2021** — SVP and GM of Customer Service Management, then Industry Solutions, at ServiceNow; helped grow company from $4B to $10B in revenues
- **2021-2023** — Chief Product Officer at Commure
- **2023-09** — Joined Outreach as President of Product & Technology
- **2024-09** — Named Chief Executive Officer of Outreach, succeeding co-founder Manny Medina
- **2025-06** — Unveiled Outreach's AI Revenue Workflow Platform at Unleash 2025
- **2025-07** — Outreach becomes first revenue tech company to achieve ISO/IEC 42001 certification for responsible AI

## Achievements

- Elevated to CEO of Outreach in September 2024 after roughly one year as President of Product & Technology
- Created and led ServiceNow's Customer Service Management business unit to become a Gartner Magic Quadrant leader and the company's fastest growing business
- Led ServiceNow Industry Solutions, helping expedite growth from $4B to $10B in revenues
- Under his guidance, Outreach's AI platform helped customers raise win rates by 26%, improve forecast accuracy by 43%, and shorten sales cycles by 19%
- Led Outreach to ISO/IEC 42001 certification for responsible AI in 2025, a first for the revenue tech category

## Latest updates

- **2024-09** — Named CEO of Outreach, succeeding co-founder Manny Medina who became executive chair
- **2025-01** — Brought on new CRO and CMO to lead Outreach's pivot to AI-powered sales
- **2025-06** — Unveiled Outreach's AI Revenue Workflow Platform at Unleash 2025
- **2025-07** — Outreach became the first revenue tech company to achieve ISO/IEC 42001 responsible-AI certification
- **2026-05** — Announced an integration with ServiceNow to accelerate revenue execution across the revenue cycle

## Links

- Website: https://www.outreach.io
- LinkedIn: https://www.linkedin.com/in/mitrasaab/
- Twitter/X: https://twitter.com/mitrasaab
- YouTube: https://www.youtube.com/watch?v=77OnMvIOX2w
- Facebook: https://facebook.com/Outreach.io/

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Profile page: https://yespress.io/abhijit-mitra
Published by YesPress — https://yespress.io
Last updated: 2026-05-15