# 8x8

> 8x8 is a cloud communications company that bundles business phone, video, chat, SMS and contact center software onto a single platform it markets as XCaaS - Experience Communications as a Service. Founded in 1987 as a chip designer and rebranded around VoIP, the Campbell, California company (Nasdaq: EGHT) now serves businesses of all sizes with integrated voice, customer-experience and developer-facing communications APIs, and stewards the open-source Jitsi video project.

- **Founded:** 1987
- **Headquarters:** Campbell, California, United States
- **Founders:** Chi-Shin Wang (Co-founder), Y. W. Sing (Co-founder)
- **Team size:** ~1,948 employees (2024)
- **Products:** 8x8 XCaaS (Experience Communications as a Service), 8x8 Work, 8x8 Contact Center, 8x8 CPaaS / Communication APIs, 8x8 Social Connect
- **Notable:** Grew from a 1987 semiconductor/video-codec startup into a public cloud communications platform (Nasdaq: EGHT)., Absorbed roughly 200,000 customers from liquidated competitor SunRocket in 2007., Acquired Fuze for approximately $250 million in 2022 to expand enterprise reach.

## Products & services

- **8x8 XCaaS (Experience Communications as a Service)** — Integrated platform combining unified communications and contact center - voice, video, chat, SMS and omnichannel routing on one global cloud.
- **8x8 Work** — Cloud business phone system, team messaging and video meetings for internal collaboration.
- **8x8 Contact Center** — Omnichannel cloud contact center with routing, IVR, analytics and workforce engagement management.
- **8x8 CPaaS / Communication APIs** — Programmable SMS, voice, chat apps and video APIs for embedding communications into software, built partly on the Wavecell acquisition.
- **8x8 Social Connect** — Turns social media comments and messages (e.g. Instagram, Facebook) into managed customer-service and sales interactions.
- **Jitsi** — Open-source, multi-platform video conferencing project stewarded by 8x8 since 2018; includes the widely used Jitsi Meet.
- **8x8 AI (Intelligent Customer Assistant / AI agents)** — AI-powered self-service, agent assist and conversational tools layered across the contact center and UC products.

## Achievements

- Grew from a 1987 semiconductor/video-codec startup into a public cloud communications platform (Nasdaq: EGHT).
- Absorbed roughly 200,000 customers from liquidated competitor SunRocket in 2007.
- Acquired Fuze for approximately $250 million in 2022 to expand enterprise reach.
- One of a small number of vendors offering UCaaS, CCaaS and CPaaS on a single platform (marketed as XCaaS).
- Steward of the open-source Jitsi video project used across the world.
- Recognized as a Leader in industry analyst evaluations for unified communications and contact center.

## Latest updates

- **2026** — Acquired Maven Lab to strengthen its AI capabilities across the communications platform.
- **2025-11** — Announced participation in upcoming investor events; continued focus on debt reduction and platform AI.
- **2024-07** — Reported first-quarter fiscal 2025 results and signaled a move away from headline ARR reporting toward blended subscription plus usage-based revenue.
- **2023-10** — Rolled out AI-powered CX and EX innovations across the XCaaS platform.
- **2023-05** — Appointed Samuel Wilson as CEO, effective May 26, 2023.
- **2022-11** — Returned to the Nasdaq stock exchange under ticker EGHT.
- **2022-01** — Closed the ~$250 million acquisition of enterprise cloud communications provider Fuze.

## Links

- Website: https://www.8x8.com
- LinkedIn: https://www.linkedin.com/company/8x8
- Twitter/X: https://twitter.com/8x8
- GitHub: https://github.com/8x8
- YouTube: https://www.youtube.com/user/8x8Inc
- Instagram: https://www.instagram.com/8x8inc/
- Facebook: https://www.facebook.com/8x8Inc/

---

Profile page: https://yespress.io/8x8
Published by YesPress — https://yespress.io
Last updated: 2026-07-30