# 8Flow

> 8Flow is a Palo Alto-based enterprise software company building a Workflow Context Platform that maps how work actually gets done across systems like ServiceNow, Salesforce Service Cloud and Zendesk. By observing the micro-steps individual agents take to resolve tickets and complete tasks, 8Flow performs continuous process discovery and task mining, surfaces quantified automation opportunities, and produces implementation-ready blueprints for deploying AI agents. Founded in 2022 by ServiceNow and SkyGiraffe veterans Boaz Hecht, Josh Russ and Yev Goldin, the company has raised roughly $16.6M total, including a $10M Series A in 2025 backed by Caffeinated Capital, ServiceNow Ventures and Okta Ventures.

- **Founded:** 2022
- **Headquarters:** Palo Alto, California, United States
- **Founders:** Boaz Hecht (Co-Founder & CEO), Josh Russ (Co-Founder), Yev Goldin (Co-Founder)
- **Team size:** ~17 employees
- **Products:** Workflow Context Platform, Agentic Blueprints, 8Flow MCP, Self-Learning Automation Engine, 8Flow Chrome Extension & Desktop Apps
- **Notable:** Raised ~$16.6M total across seed and Series A rounds., Secured strategic backing from ServiceNow Ventures and Okta Ventures in its 2025 Series A., Tracked over 600 million workflow events, nearing one billion.

## Products & services

- **Workflow Context Platform** — The core platform that captures granular micro-workflows across enterprise systems to deliver continuous process discovery, real-time people intelligence and automation-opportunity identification.
- **Agentic Blueprints** — Implementation-ready blueprints generated from observed human work that specify exactly how to deploy AI agents for a given workflow.
- **8Flow MCP** — A Model Context Protocol interface that exposes 8Flow's workflow context to AI models and agent frameworks.
- **Self-Learning Automation Engine** — The original engine that learns from individual agent actions via task mining and generates automations for repetitive support tasks across ticketing, CRM, spreadsheets and databases.
- **8Flow Chrome Extension & Desktop Apps** — Chrome extension plus Mac and Windows apps that observe agent workflows in context without ripping out existing systems.
- **Opportunities & Dashboard** — Analytics that quantify recoverable hours and dollar savings and rank high-impact automation opportunities for managers and executives.

## Achievements

- Raised ~$16.6M total across seed and Series A rounds.
- Secured strategic backing from ServiceNow Ventures and Okta Ventures in its 2025 Series A.
- Tracked over 600 million workflow events, nearing one billion.
- Demonstrated 8,834 recoverable hours and an estimated $2.2M in savings across profiled workflows.
- Achieved SOC 2 Type II and HIPAA certification for enterprise and regulated deployments.
- Attracted angel investment from notable operators including Nat Friedman and Howie Liu.

## Latest updates

- **2025-04** — Closed a $10M Series A led by Caffeinated Capital with strategic investment from ServiceNow Ventures and Okta Ventures.
- **2025-09** — Launched the Workflow Context Platform for people and process intelligence, expanding from support automation into continuous process discovery.
- **2025-10** — Showcased the platform at Customer Contact Week (CCW) in Nashville.

## Links

- Website: https://8flow.ai
- LinkedIn: https://www.linkedin.com/company/8flow

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Profile page: https://yespress.io/8flow
Published by YesPress — https://yespress.io
Last updated: 2026-07-14