# 100ms

> 100ms builds voice-first AI agents for U.S. healthcare operations. Founded in 2020 as a low-code live video and audio infrastructure platform, the company pivoted to healthcare, applying its real-time communications expertise to automate patient access workflows - benefits verification, prior authorization, referral intake, scheduling, and intake - so care teams spend less time on phones and patients start treatment faster. Its agents are built to be HIPAA-compliant, with clinical safety guardrails and human escalation.

- **Founded:** 2020
- **Headquarters:** San Francisco, California, United States
- **Founders:** Kshitij Gupta (Co-Founder & CEO), Aniket Behera (Co-Founder), Sarvesh Dwivedi (Co-Founder)
- **Team size:** ~97 employees
- **Products:** Voice AI Agents for Patient Access, Benefits Verification Agent, Prior Authorization Automation, Patient Scheduling & Intake, Live Video & Audio SDK (legacy)
- **Notable:** Raised $24.5M total across Seed and a $20M Series A led by Alpha Wave Incubation (2022)., Built live video infrastructure that supported millions of minutes of telehealth and real-time interactions., Founders previously built video for the first iPhone/3G networks, Facebook Live, and the world's largest live streaming platform at Disney+ Hotstar.

## Products & services

- **Voice AI Agents for Patient Access** — Voice-first AI agents that automate complex patient access workflows in U.S. healthcare, starting with benefits verification, prior authorization, and referral intake in specialty pharmacy.
- **Benefits Verification Agent** — AI agent that calls payers to verify insurance benefits, reducing the manual phone work that delays treatment.
- **Prior Authorization Automation** — Automates prior-authorization workflows to cut the delays that cause patients to abandon therapy.
- **Patient Scheduling & Intake** — AI-driven appointment scheduling, patient intake, and automated reminders with real-time conversation flow and human escalation.
- **Live Video & Audio SDK (legacy)** — Low-code infrastructure for adding live video/audio conferencing to apps - virtual events, online classrooms, audio rooms, and telehealth - the company's original product before the healthcare pivot.

## Achievements

- Raised $24.5M total across Seed and a $20M Series A led by Alpha Wave Incubation (2022).
- Built live video infrastructure that supported millions of minutes of telehealth and real-time interactions.
- Founders previously built video for the first iPhone/3G networks, Facebook Live, and the world's largest live streaming platform at Disney+ Hotstar.
- Selected for the February 2026 Mayo Clinic Platform_Accelerate cohort.
- Repositioned from a live-video SDK company into a healthcare voice AI startup targeting patient access.

## Latest updates

- **2026-02** — Joined the Mayo Clinic Platform_Accelerate cohort to validate voice AI for patient access in real clinical workflows.
- **2025** — Expanded voice AI agents beyond benefits verification into prior authorization, referral intake, scheduling, and patient intake for specialty pharmacy.
- **2024** — Pivoted from live-video infrastructure (100ms.live) to healthcare voice AI at 100ms.ai.

## Links

- Website: https://www.100ms.ai
- LinkedIn: https://www.linkedin.com/company/100mslive
- Twitter/X: https://twitter.com/100mslive
- GitHub: https://github.com/100mslive
- YouTube: https://youtube.com/c/100ms

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Profile page: https://yespress.io/100ms
Published by YesPress — https://yespress.io
Last updated: 2026-07-14